Refund and Cancellation Terms

This page explains the refund, cancellation and right of withdrawal practices for the Sunum.App service provided by OptiNode Bilişim Limited Şirketi. It is based on the Consumer Protection Law No. 6502 (Tüketicinin Korunması Hakkında Kanun, TKHK) and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği).

1. Nature of the Service

Sunum.App provides a digital content production service. The outputs produced (PPTX, MP4, images) are delivered electronically; there is no physical delivery.

2. Right of Withdrawal

Pursuant to Article 48 of Law No. 6502 (TKHK) and the Regulation on Distance Contracts, the consumer has, as a rule, the right to withdraw from the contract within 14 (fourteen) days.

3. Waiver of the Right of Withdrawal

Through the confirmation checkboxes presented to you during payment approval:

• You confirm that you have read the Distance Sales Contract and the Preliminary Information Form
• You consent to the AI production process being started immediately
• You therefore waive your right of withdrawal

These statements are deemed accepted by you. This declaration is stored with a timestamp in the order record.

4. Right to Cancel

Payment is collected after you have seen the work to be produced. The brand analysis and scene plan (storyboard) are prepared free of charge; you can read the texts, change the scenes, and if you wish, give up without making any payment. No fee is charged up to this stage.

Once you approve the plan and complete the payment, production starts immediately. Therefore, cancellation after payment is possible only if production has not yet started for a technical reason (the job is waiting in the queue):

• If the order status has not become "PROCESSING", the refund is made immediately
• The refund is made to the card used for payment (through the bank's Virtual POS infrastructure)
• The bank refund period is on average 5–14 business days

Production packages (Personal, Starter, Professional): These are billed annually and the package credit is loaded into your account as a lump sum at the start of the period. If you cancel, you are refunded in proportion to the unused credit: the unspent part of the period credit is calculated as a share of the amount you paid. Example: in a 650-credit package, if you have spent 130 credits, the value of the remaining 520 credits is refunded. Credit top-up packs you purchase separately never expire; they are not lost at the end of the period and are not included in the refund calculation. Unused PACKAGE credit does not carry over to the next period.

Sunum.App+ subscription: The monthly subscription renews every month until cancelled. You can cancel the subscription at any time from the Marketing → Membership page in your account; the cancellation takes effect at the end of the current period, all your rights remain open until that date, and no charge is made for the following period. The fee for a paid period is not refunded, since the service is kept available for use throughout the period. If a renewal charge cannot be collected, you will be notified; if payment is not made within three days, the subscription ends, and your data and produced content are kept in your account.

5. Refund Requests During / After Production

There is no right of withdrawal after production has started; however, in the following exceptional cases your request may be considered if you apply within a reasonable time:

• The service could not be performed at all (system error, AI service outage)
• The outputs produced are clearly inconsistent with the subject of the contract
• The Company's breach of its obligations

The request is evaluated; if found justified, the whole or part of the amount is refunded. Subjective dislike of AI production results (e.g. "I did not like the design") is not a ground for refund; however, a request for free re-production may be considered.

6. Free Trial

No free trial or free first project is offered; each production is charged based on the quote amount shown before payment. The steps of introducing your brand (Markam) and creating your first speaking portrait are free of charge.

7. Refund Process

You can submit your refund requests through the following channels:

• E-mail: info@sunum.app
• Mail: Alsancak Mah. Kıbrıs Şehitleri Cad. Yenice İş Merkezi No: 128 İç Kapı No: 2 Konak/İzmir

In your request:

• The e-mail address registered to your account
• The order number
• The reason for the refund

Providing this information will speed up the process.

Refund requests are concluded within 14 (fourteen) days at the latest.

8. Dispute Resolution

If no agreement is reached on refund or cancellation requests, under the Consumer Protection Law you may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) in your place of residence or the Consumer Courts (Tüketici Mahkemeleri). For the current monetary limits of the Consumer Arbitration Committee, you can reviewtuketici.gov.tr.

9. Contact

For refund and cancellation matters: info@sunum.app